28th of December 2011 Author: Johnny Karp
Customer department apologizes
After a serious technical glitch during racing at Leopardstown this week, which cast a shadow of shame over online betting exchange Betfair, the company was forced to suspend the market pending an investigation that in the end resulted in the firm voiding all bets on the event.
With a great number of disgruntled punters after an incredible run on the outcome of the Woodiesdiy Christmas Hurdle race, the company is bound to face a lot of complaints. The glitch consisted of a total of GBP 1 642 094 matched at 28-1 on Voler La Vedette, a clear contender to win early on in the race. If the money had been matched, Betfair would have been faced to paying out hundreds of millions.
Apologizing for the error, Betfair customer service issued the following statement:
"Customers betting in-play on this race will have seen that Voler La Vedette was available to back at 29 when the in-running market was suspended, and that a considerable sum was matched on the clear winner at that price.
"An investigation has revealed that this was due to an obvious technical failure which allowed a customer to exceed their exposure limit.
"In accordance with our terms and conditions, all in running bets on this race, both win and place, will be made void.
"We fully appreciate the dissatisfaction this will cause many customers, and apologise for a very poor customer and betting experience."
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