Technical Glitch at Betfair Causes Damage to Players

And the company response seems far from satisfying After a “technical glitch” at UK online betting group Betfair, that caused more than 10 gamblers to lose out on a GBP16,610 Tote jackpot, a rather controversial decision has been announced by the company's management, who announced that the damaged players will only receive their stakes back. "In a statement that infuriated some Betfair clients, the company on Tuesday admitted to 'technical issues in transmitting bets into the Tote pools in the last 10 minutes before the pool closed'”, the Telegraph newspaper reports. "However, Betfair refused to honour the bets of punters who thought they had won the jackpot after finding six winners at Newmarket last Friday." And even though Betfair claimed that it had "returned funds for the failed bets", since "at no point were these customers given confirmation that their bets had been successfully placed, or appeared as placed in their account statement," one of those customers is of different opinion. Namely, bloodstock manager Nick Bradley, who staked GBP12,000 and thereby lost out on a GBP4,610 profit, stated that the funds were "taken out of" his Betfair account. In relation to this, the company admitted that the stakes may have been removed temporarily. Whatever the truth, this may alienate many more punters from the site, which is the last thing it needs at the moment.
General Sportsbook News Sports Society News Back to articles