Hong Kong Jockey Club's eWin website experienced an outage over the weekend resulting in a decrease to HK$65 million as compared to last year.
The club's executive director, customer and marketing chief Richard Cheung Che-kit said, "The landing page simply would not load properly and as a result people could not place bets through it. At some times, it was briefly able to load but just as quickly went down again. The technical side of the problem is under extensive investigation by our staff but we do not understand what happened at this stage so we can offer no explanation."
As the calls started rolling in with frustrated punters on the other end, the club suggested that they use other betting options.
"There is no sugar coating it - eWin is the platform used to place around 22 percent of our total betting turnover, so if that platform is down then, yes, a proportion of that betting might move to other platforms, but some will be lost," Cheung said.
"Turnover for the day was down by around HK$65 million, or 4.9 per cent, on last year's comparative meeting and we have to attribute at least part of that amount to the problem with eWin. So it has been an expensive problem."
The outage also effected track restaurants and private rooms featuring tablet computers allowing bettors to place wagers via eWin.
The site was back up and running following the final race at approximately 6pm.
sharpe
8 years ago
It's always one of the most annoying things for the online players who have no alternative to a particular site. It's pretty logical after so major technical issues at this website the losses to be huge compared with last year numbers, hopefully they will fix all that in future because they can't aford this kind of losses...
It's always one of the most annoying things for the online players who have no alternative to a particular site. It's pretty logical after so major technical issues at this website the losses to be huge compared with last year numbers, hopefully they will fix all that in future because they can't aford this kind of losses too often.
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Shumar4life
8 years ago
This is a problem which is happening when you have online business. They may had some hacker's attack, or maybe too much visitors on the site. Web developers could solve this problem for a couple of hours, but it's a lot of money for such a big companies, especially if its happening in prime time
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