Update: Betfair Pursues an Attempt to Pacify Enraged Punters


Ex gratia payment for some categories

After it voided bets on the Christmas Hurdle horse race due to a technology failure, Betfair had to face a number of angry punters and industry observers, whom it tried to appease by issuing a statement in which it has reviewed its decision to void all in-running bets matched on the race and decided to compensate, via ex gratia payments, certain categories of the voided bets.

According to the company, the relevant accounts have been credited to the following categories:

1. In-play winning positions in both the ‘win' and the ‘to be placed' markets which were achieved before the technology failure; and

2. In-play winning positions in the ‘to be placed' market achieved at any time through to the completion of the race.

In terms of the bets matched in the ‘win' market after the technology failure, they will remain void and Betfair will be referring complaints to the Independent Betting Arbitration Service.

Through the gesture, the company seems to hope to boost and reinstate its reputation and trust factor among at least some punters.

Gambling Law & Society News General Sportsbook News

Login to post a comment:


 
 

Click Here to register a new account

What's going on right now!

22s ago someone from us flag United States read article Formula 1: Teenager Max Verstappen to drive for Toro Rosso next season

Sports Community

Share this page on:
Follow LSB on:
Follow LSB

Join Now for full access

In the last 24h

Totals

  • New Members
    32
  • Members Online
    435
  • Guests
    1,615
Online Sports Reviews
Bet365 Sportsbook
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (153 Ratings)
Paddy Power Sportsbook
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (62 Ratings)
Pinnacle Sportsbook
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (72 Ratings)
William Hill
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (120 Ratings)
Betfair Sportsbook
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (98 Ratings)
Ladbrokes Sportsbook
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (59 Ratings)
Bodog Sportsbook
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (42 Ratings)
Bet Victor
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (101 Ratings)
Sky Bet
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (32 Ratings)
Betfred Sportsbook
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (66 Ratings)
188Bet
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (84 Ratings)
Gamebookers
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (35 Ratings)
Sportingbet
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (96 Ratings)
Sports Interaction
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (82 Ratings)
Intertops
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (133 Ratings)
Interwetten Sportsbook
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (84 Ratings)
Big Bet World
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (49 Ratings)
SportsBet
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (102 Ratings)
Boylesports
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (104 Ratings)
888sport
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (114 Ratings)
10Bet
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (114 Ratings)
bet-at-home
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (94 Ratings)
Sportsbook.ag
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (55 Ratings)
Bovada
star ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar ratingstar rating  (81 Ratings)



Follow LSB on Facebook Follow LSB on Twitter Follow LSB on Pinterest Follow LSB on Google plus